Shipping Policy
Shipment processing time
All orders are processed within 24 hours of receipt on business days. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be as per displayed on our webpages and shown at checkout.
Shipment to P.O. boxes or APO/FPO addresses
NutriNexus & MyNutriNexus ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Method
All shipments are made using USPS first class mail, USPA Priority Mail or USPS first class international Mail.
Customs, Duties, and Taxes
NutriNexus & MyNutriNexus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
NutriNexus & MyNutriNexus are not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we assume the entered address is correct and customer accepts and acknowledges responsibility for undeliverable and / or missing packages.
NutriNexus & MyNutriNexus will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Call 732-997-0098
Or alert us at ConnectWithUs@NutriNexus.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Returns Cancellation and Refund Policy
1.Returns and Refunds
- 1.1 In order to be considered for a refund, you must CONTACT Customer Service before any arrangements will be made to issue a refund. We do require that you send back the product you received in order to receive a full refund for any transaction. Refunds will only be offered for up to 60 days from purchase date, any transaction prior to that shall not be considered for a refund.
- 1.2 Persons with a medical condition, who are pregnant, or have reason to believe they may become pregnant in the next 60 days should not order this product. Refund requests will not be accepted and refunds will not be given for these reasons. You must consult a physician prior to placing an order if you are unsure about whether you can take this product.
- 1.3 All returns are subject to a restocking fee. Accordingly all products have a $8.95 restocking fee, per item, if returned unopened and in good condition.
- 1.4 Due to the personal care nature of the products no refunds can be offered on opened and / or partially used products.
- 1.5 Authorized refunds will be provided within 30 days of receipt of the product back to our facilities and will be made back onto the card / payment method you used in the original purchase of your product.
2.Cancellations
- 2.1 You may cancel your order at any time prior to shipping without charge, penalty or incurring a restocking fee.
- 2.2 After shipping has taken place you will need to follow the Return and Refund procedures indicated above.
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